Privacy Policy

Last updated: May 2025

1. Information We Collect

When you create an account or place an order, we collect personal information including your name, email address, phone number, and recipient delivery details. We also collect payment reference data processed securely through Paystack — we do not store your card details.

2. How We Use Your Information

  • To process and fulfil your gift orders
  • To send order confirmations and delivery updates via email
  • To respond to your customer support requests
  • To improve our platform and personalise your experience
  • To comply with applicable legal obligations

3. Sharing of Information

We do not sell or rent your personal data to third parties. We share information only with trusted service providers necessary to operate our platform — including Paystack (payments), Cloudinary (image hosting), and Resend (email delivery) — all of whom are bound by confidentiality agreements.

4. Data Retention

We retain your account and order data for as long as your account is active or as required by law. You may request deletion of your account and associated data at any time by contacting us at support@cartbehind.com.

5. Cookies

We use essential cookies to maintain your session and remember your preferences (such as dark mode). We do not use third-party advertising or tracking cookies.

6. Security

We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and secure API key management. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at support@cartbehind.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of CARTBEHIND after changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy, please reach out to us at support@cartbehind.com.